Recent Updates

Stay up-to-date with the latest features and improvements to the app.

06-05-2026

Q2 Update: Device Complete Club Quality of Life Improvements

NEW – Renew Club Button: Added a new “Renew Club” button that copies details from a previous club and places them into a new club creation form.
Summer Devices Checkbox: A new checkbox for summer devices has been added to the club creation process for plan pricing purposes.

Seamless Approvals: Approvals will no longer redirect to Manage Users each page, enabling you to manually approve much quicker with less clicks.
Approval User Bug Fix: Sometimes when changing student number during approvals, a user with a blank student number would get created, or the wrong student would then have the club attached. That behavior has been fixed to work better with the information parents might enter and adjustments that are made during the approval process.

Return of the Search: Added search function back to the parent sign up page with improved functionality to work off of Student ID.
1. If the student number is found, the sign up page will autofill the student’s details.
2. If the student number is not found, or the student file that is found is missing details, parents will be prompted to enter relevant information.
3. The parent will also have the option to adjust student details they see as incorrect. This will automatically flag the purchase record as needing approval or review.
Back Button Fix: Fixed the back button on the Stripe payment menu from redirecting to the login page, and instead it goes back to the sign up page.
Terms and Policy Link Adjustment: Changed Terms and Fair Use Policy Links to highlight consistently until clicked to prevent parents from missing the quick highlight it was before.

01-30-2026

Gave new functionality to time zones to accurately control date/time values throughout Rocket. Now whatever time zone you select in Settings will show up on the top of Rocket and directly control the dates you see. No more dates mismatching between tabs!

Connect your IncidentIQ tickets/devices into Rocket for a more seamless experience with K-12 Tech.
Simple API token creation process inside iiQ to start the connection.
Automatic overnight ticket sync along with manual sync button.
Optional information transfer back into IncidentIQ that includes repair and pricing information.

Tab Reorder: Reordered Manage Tickets tabs to align closer with the repair process. The new order is Open | Repaired | Closed | All.
Additional Columns for Closed Tickets: Added “Who Closed” and “Who Mark as Billed” columns to show who closed the ticket and who marked the ticket as billable through any part of the ticket process.

Ticket Structure Change: The Ship Devices tabs have been updated to Open Tickets and Batched Tickets. Open Tickets includes all open tickets that have not yet been batched, with Send Out for Repair tickets sorted to the top. Batched Tickets include tickets that are currently in a batch but do not yet have a completed repair.

Manage Users Renamed: Manage Users has been renamed to Device Users to better clarify what these users are.

10-10-2025

For schools that have a clause for Parts Closet/Parts Orders in their ADP contract with K-12 Tech, there is a new Parts Orders tab in Manage Parts.
Organized Parts Requests: Select the parts you need, enter building and quantity, and submit your order.
Editable Orders: You can make changes to quantities or shipping locations until K-12 Tech staff begins fulfilling your order.
Easy Order Tracking: Monitor pending, partially fulfilled, and completed orders in one place, with notes from K-12 Tech included if items are delayed or unavailable.

Section Renamed: The Support Ticket section has been renamed to Help Desk to better reflect the feature. Tickets will continue to be segmented between Simple and Advanced tickets, using the ST- and HT- respectively.

Staff Members Renamed: Staff Members has been renamed to Rocket Users to better clarify how these accounts are used.

Include in Reports Checkmark: When adding or editing custom roles, a new checkmark lets you choose whether to include the staff member in reports. This allows you to control which techs appear on your dashboard and reports.

Automatic Tracking Number Column: For mail-in schools, the Tracking Number column is now automatically available so you can see tracking numbers for batches headed back to you.